Returns and Withdrawal

Right of withdrawal

The Client has the right to cancel purchases at any time without giving any reason.
The time limit for exercising this right is 14 calendar days, counted from the date of receipt of the purchased product (by the Client or by a third party). If the issue concerns several products that form part of a single order but that are delivered separately, the 14 calendar days are counted from the date of receipt of the last of these products. The Client is responsible for the costs of the return. The Client must return the purchased product or products according to the procedure detailed below within 14 days from the date of communicating the cancellation.
Once the condition of the returned product has been established, a refund will follow.

  • The communication of the exercise of the right of withdrawal by the Customer must be sent before the end of the period of 14 calendar days already mentioned.
  • All payments made, including shipping costs, shall be reimbursed, unless the Customer expressly selected a delivery method other than the least expensive ordinary delivery method, in which case there shall be no obligation to reimburse any additional costs arising therefrom.
  • The amounts shall be paid to the Customer as soon as possible, and in any case not later than 14 calendar days from the date on which the Customer was informed of the decision to withdraw from the contract.
  • The reimbursement will be made by the same payment method used, unless the Customer has expressly provided otherwise, and provided that the Customer does not incur any costs as a result of the reimbursement.
  • The refund may be withheld until the goods have been received, or until the consumer has provided proof of return of the goods, whichever condition is met first.


Product that is defective, that does not comply with the subject of the contract, or where the wrong product has been received.

How to exercise these rights?

  • Exercise your rights by clicking on this link, indicating your order number; you can also write to
    You can complete our form and attach it to the same email.

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